UnitedHealthcare health care FAQs

When does my coverage start?

If you sign up for a plan during Open Enrollment (Nov. 1 through Jan. 15), your Individual and Family Marketplace health coverage will either start Jan. 1 or Feb. 1, 2022, depending when you enroll in your plan. If you enroll by Dec. 15, 2021, your plan will start Jan. 1, 2022 and if you enroll after Dec. 15, 2021, your plan will start Feb. 1, 2022. 

If you enroll during a Special Enrollment period, your coverage start date could vary. If you enroll by the 15th of the month, your coverage will start on the first day of the next month after you enroll in a plan. If you enroll between the 16th and end of the month, your coverage will start on the first day of the second month after you enroll in a plan.

Keep in mind, there are exceptions to these guidelines depending on which state you enroll in, or for certain qualifying life events.

What’s a network and why is it important?

A plan’s network is a group of facilities, providers and suppliers your health insurer or plan has contracted with to provide health care services. It’s important to see doctors within your plan’s network to make sure your visit is covered by your plan. (So you don’t have to pay more than you need to). You can check your UnitedHealthcare provider directory online within your account.

What’s a primary care provider?

Your primary care provider (PCP) is the doctor, nurse practitioner or physician's assistant you'll see for most of your care. You can see them for things like yearly checkups, screenings, chronic conditions and everyday concerns. Plus, they can refer you to a network specialist if you need one.

Will I need referrals to see specialists?

Your welcome kit will let you know if your plan requires a referral before you can see a network specialist. If that’s the case, your doctor will send us a referral for the specialist you want to see before you make your appointment. This extra step helps us make sure that specialist is in our network, and that your plan will help cover the cost. (We don’t want you getting any surprise bills in the mail!)

What preventive care is included in my Individual & Family Marketplace plan?

All our plans include a yearly wellness exam (physical) with your primary care provider. Your yearly exam is a good opportunity to check in with your doctor on how you’re feeling. It’s your chance to bring up any health concerns or questions – and get answers straight from the doctor’s mouth. Here are common things that may happen during your yearly exam:

  • Annual flu vaccine (and a check to make sure you’re up to date on all your vaccines) 
  • Cholesterol screening 
  • Blood pressure screening 
  • Cancer screenings for adults (like breast, colorectal, cervical, lung) 
  • Standard lab work (you may have to pay for lab work)

What’s a copay and how does it work?

A copay (or copayment) is a fixed amount you may pay for a covered health care service, usually at the time you receive the service.

You might remember times when you went in for a doctor visit and maybe paid a $15 or $20 copay before or after your visit (copay amounts vary depending on the provider and service). That’s how copays work. Pretty simple, right? With health plans that have copays (not all do), you’ll know exactly what you have to pay ahead of time – which can help you budget your health care costs. For most plans, your copay does not apply toward your deductible.

What’s coinsurance and how does it work?

Coinsurance is a percentage of the cost of a covered service, and it’s what you pay once you meet your deductible. A common coinsurance amount is 20%, but the cost-sharing percentages could be anything. (If you see “0% coinsurance,” that means your plan picks up the full tab.)

If your doctor visit costs $100 and you’ve met your deductible, your coinsurance payment of 20% would be $20 out of pocket. Your insurance would then pay the rest of the allowed amount ($80). 

What’s an out-of-pocket maximum or limit and how does it work?

You might have heard terms like out-of-pocket max or limit. The good news? They mean the same thing. They each refer to the most you could pay during a 12-month coverage period for your share of the costs of covered services. Typically, deductibles, copays and coinsurance all count toward your out-of-pocket maximum. Things like your monthly premium or anything your plan doesn’t cover (like out-of-network services) do not. 

If you meet your out-of-pocket maximum, your plan will cover 100% of your health care costs (up to the allowed amount). Let’s say you have an annual out-of-pocket maximum of $6,000. That means once you’ve paid $6,000 out of pocket for your covered health care, usually including deductibles, copays and coinsurance, your plan will cover any future (covered, in-network) health care services during your coverage period.

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What are my plan options?

We’ve got $0 virtual care^, $3 prescriptions^, digital fitness classes at no additional cost, and more.

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How does the Marketplace work?

Read about the types of plans available on the Marketplace, ways you can save money and more.

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How do I pick the right plan?

Want to be a savvy shopper? Get tips for comparing coverage and choosing the right plan.

Have questions?

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